It is now accepted that the effective delivery of public services depends on an understanding of and engagement with the “service users”, that robust policy-making requires consultation, and that decision-making processes need to take into account the perceptions and priorities of the people affected.

This has led to a wide range of people/community-orientated initiatives across the public sector in areas such as health and social care, education, community cohesion, diversity and inclusion, combating radicalisation, environmental concerns.

ICA:UK welcomes the increasing efforts to involve people in public service delivery and, through the Technology of Participation, is able to offer civil servants practical tools and techniques which enable them to engage effectively with the wider community

Our public service clients include:

  • Ashton, Wigan & Leigh Primary Care Trust
  • Borough Councils in Barnsley, Reading, Rochdale
  • Brent Primary Care Trust
  • Department of Communities & Local Government
  • East Dorset District Council
  • East Sussex County Council
  • Hounslow Local Strategic Partnership
  • Leeds Victims of Crime Partnership
  • London Boroughs of Ealing, Hammersmith & Fulham, Hounslow, Lewisham
  • Northamptonshire County Council
  • Royal Liverpool & Broadgreen University Hospital Trust
  • Torbay District Council
  • Westminster City Council

Case Studies