How can I work collaboratively with my client to assess the situation and needs of a group or organisation? What do I need to design an effective process? How do we contract together for our respective roles and responsibilities?
Facilitating Client Collaboration is a two-day course which introduces practical tools for collaborating with a client about all their needs, co-discover their big challenges, co-manage a robust facilitation intervention, contract with the client and evaluate the results.
The course is scheduled in partnership with ICA Associates Inc. of Canada and Martin Gilbraith Associates. The course will be co-delivered by Martin Gilbraith and Bill Staples, a principal partner of ICA Associates. Bill is also one of the designers of this course.
Who this course is for
This course is for facilitators and consultants who want to work with a client to develop complex or long term interventions; for managers, supervisors and staff who must enhance a group’s potential to create generate solutions to long term situations; and for leaders who need to design participatory processes with groups. The course has no pre-requisite, but prior experience of facilitation is recommended.
Meetings That Work and Group Facilitation Methods together with Facilitating Client Collaboration comprise the new ToP Facilitation Essentials Program that has been endorsed by the International Association of Facilitators for those preparing to become an IAF Certified Professional Facilitator (CPF).
What you will gain
Packed with tools, templates and sophisticated assessment methods, and supported by real case studies, this course will prepare you to launch your facilitation practice.
Create collaborative client relationships:
- Develop working partnerships
- Manage multi-session events effectively
Evoke group creativity:
- Assess the organizational environment and client needs.
- Determine client challenges and solutions.
- Use innovation approaches that fit the abilities of the group.
Best practices for working together:
- Develop consensus on tasks, deliverables and roles
- Model professional boundaries
- Templates from contracting to evaluation