ICA:UK Privacy Statement (approved by the ICA:UK Board 17th September 2018)

ICA:UK is a company limited guarantee (No. 3970365) and registered charity (No. 1090745). ICA:UK is striving to meet the requirements of the 2018 General Date Protection Regulation (GDPR). Further detail on how we are doing this can be seen in our full Privacy Policy.

This statement is intended to give you a brief overview of when we gather information, what information we gather, how we use it, why we gather it and what mechanisms are in place for you to safeguard your rights in regard to protection of your personal data.

When do we collect information about you?

We collect information about you when

  • you register to attend one of our training courses
  • place an order for (e.g.) sticky walls
  • you submit an enquiry to our website

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

What information do we collect?

We do not seek to gather any more information from you than is required for us to deliver the service or product you have requested. This will consist primarily of your names and contact details, with some indication of your employment through the fee level you select if you are attending a course.

How will we use the information about you?

a) We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. b) We use your information collected from the website to personalise your repeat

visits to our website. c) We will not share your data with anyone else without your permission or request.

Information Sharing and Marketing

We would like to send you information about our work, our products and services. If you have consented to receive updates from us, you may opt out at a later date. You have a right at any time to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please click email or write to us at the address below.

Data Retention

We retain personal data according to the following guidance: a) Employees: as set out in our Human Resources Policy b) External contracts: for three years after the end of the contract c) Third Parties we engage with (e.g. trainees, Associates, clients): for three years after

any engagement (unless otherwise requested) d) Where financial transactions are involved, HMRC requires we hold data for six years

after the end of the Financial Year in which the transaction takes place.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email or at  41, Old Birley Street, Manchester M15 5RF UK. Tel: 0161 232 8444