COVID 19 Update

Due to the ongoing pandemic we have taken the decision to move all our public courses online until July 2021. Our in-house training is currently also being delivered virtually. However, depending on the latest government guidelines, it may be possible to provide individual organisations with face to face in-house training. Please send us an enquiry for more details. For more information on our response to the current pandemic >> READ OUR PLAN HERE

If the course you would like to book onto is already full please add your name onto our waiting list here.

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Creating Positive Outcomes in Challenging Situations

How do you address behaviours that are stopping you and others from achieving what you want and need to achieve? How do you challenge constructively and sensitively to address the issues and make progress?

In many of the workshops we facilitate, meetings we hold, and relationships we are involved in, our participants, employees, clients and others are passionate about the topics we are covering, and emotions can trigger difficult behaviours. Sometimes when these behaviours come into play they may slow down progress or have other impacts on individuals and groups.

This course provides some insight and background to enable us to understand reactions to conflict (ours and others’) and introduces a variety of tools and methods to support best conflict practice with individuals and groups.

  • Identify when conflict is in play and apply new skills, tools and approaches when managing conflict or addressing difficult behaviours
  • Work more assertively, confidently and effectively when directly involved in difficult conversations and interactions
  • Challenge appropriately and constructively on contentious issues
  • Help to facilitate better communication & relationships when in conflict

Times and Dates

The course will be held in four sessions on UK time.  Please check you are able to attend ALL the dates below:

There will also be an optional surgery with your trainer, for you to discuss your learning and anything you need help with to be scheduled after the course.

Day one > Thursday 7th Oct > 9:30 – 11:30 & 12:30 – 14:30

Day Two > Friday 8th Oct > 9:30 – 11:30 & 12:30 – 14:30


For a detailed overview of course content and aims, go to our Transforming Difficult Conversations Course Page.


October 7 @ 9:30 am BST
October 8 @ 2:30 pm BST
£350 – £495
Course Category:


0161 232 8444


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
for participants from public and private organisations.
£ 495.00
for independent professionals and participants from voluntary sector organisations.
£ 350.00